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Our Terms, Your Rights, and How We Operate

This page covers the legal framework that governs your use of bitjeli, including account rules, data handling, and payment terms. Access to the platform depends on your local law and eligible regions — read these terms to understand what applies to you.

Account eligibility rulesPayment terms: bKash, Nagad, RocketData and privacy policyCookie and tracking policyJurisdiction-based access
bitjeli Our Terms, Your Rights, and How We Operate
HOW WE HANDLE YOUR DATA

Data Practices, Security, and Account Control

We collect only the data needed to run your account, process payments, and comply with applicable regulations. Your data is not sold to third parties. You can request a copy of your data or ask us to delete your account by contacting support through your registered email. Account security uses OTP verification at login — each session requires a one-time code sent to your registered mobile number, which means no one can access your account without your phone. Cookies are used for session management and basic analytics; you can adjust cookie preferences from the settings panel in your account.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable financial regulations. You can request details via support.

Cookie Control

Cookies on bitjeli cover session authentication and anonymous analytics. You can review and update your cookie preferences at any time from your account settings panel.

Account Security

Every login triggers an OTP to your registered mobile number. If you lose access to that number, contact support immediately to begin the account recovery process.

Data Requests

To request a copy of your personal data or ask for account deletion, email support from your registered address. We process data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your rights, data requests, account disputes, or policy clarifications, our Bangladesh support team handles legal enquiries through the channels below. Response times vary by channel — email is handled within one business day for policy matters, while live chat is available for account-specific questions during operating hours.

Live Chat Open the chat window from any page in your account dashboard. Our team handles account and policy questions directly through live chat during operating hours.
Email Support Send policy, data, or dispute queries to our support email address listed in your account settings. We respond to legal and privacy matters within one business day.
Account Help Centre The Help Centre in your account dashboard contains the full policy documents, cookie settings, and step-by-step account management guides.

Common Questions About Our Legal Terms

These are the questions we get most often about account rules, data rights, and policy. If your question is not here, reach us through the live chat or email channels listed above.

You must be of legal adult age in your jurisdiction and in a region where the service is permitted under local law. We do not accept accounts from regions where access is restricted.

We notify you at your registered contact when material changes are made. Continuing to use the platform after that notification means you have accepted the updated terms.

Email support from your registered address and ask for a data subject access request. We will confirm receipt and process it within the timeframe required by applicable law in your region.

Yes. Contact support via email from your registered address and request account closure and data deletion. Some records may be retained for a period as required by financial regulations.

Withdrawals are held when the wallet name does not match your bitjeli account name. Verify both names match, then contact support to release the transaction.

Cookies handle session authentication and basic anonymous analytics. You can view and change your cookie preferences in the settings panel inside your account dashboard at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.